Refund policy
Refund Policy – AC Air Sales Pty Ltd
At AC Air Sales Pty Ltd, we are committed to providing high-quality products and excellent service. Please read our refund policy carefully before making a purchase.
Eligibility for Refunds
Refunds are only available under the following conditions:
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The product is damaged upon arrival; or
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The product is faulty due to a manufacturing defect.
If you believe your item is damaged or faulty, please contact us within 7 days of receiving your order. We may require photos or additional information to assess the issue.
Exclusions
We do not offer refunds for:
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Change of mind
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Incorrect product selection by the customer
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Products that have been used, installed, or altered after delivery (unless deemed faulty)
Return Process
To request a refund for a damaged or faulty item:
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Contact our team at sales@acairsales.com.au with your order number and details of the issue.
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Provide photographs showing the damage or fault.
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Once your return is approved, we will provide instructions for returning the item.
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Refunds will be processed to your original payment method once the returned product is received and inspected.
Please note: Shipping fees are non-refundable unless the return is due to our error.